Support & Maintenance
Offering 24/7 Support
Our aim is to provide what you want – fast and efficient IT support and maintenance at a time to suit you and at the right price. Over the many years we have been providing support and maintenance we have gained the professional expertise to solve all your problems.
You want a service that is tailored to your specific needs and that is what we provide. We offer flexible contracts or work on an hourly basis to suit you.
In addition all customers have access to our fault management portal. This means you can access and keep track of all current issues. We also provide remote server access, job portals and internet software and tools to ensure you get the support you need quickly and efficiently.
Our aims are to:
- Keep your network infrastructure in good health
- Ensure your laptops and computers meet the specifications you require
- Provide prompt response to problems and keep you fully aware of progress through our support portal
- Present regular updates on the progress of your support queries
To find out more, drop us an email or call us on 03333 442239.
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WHAT OUR CLIENTS SAY
We have used Focus Networks since they first started and can highly recommend them. Andy, Ian and the team are all very professional and great people.
Focus Networks have been our support for about 4 years. They are always ready at the end of line with any queries. Usually they manage problems by remoting in and taking over control of the technology, for instance, I needed sound urgently for a You Tube video, I rang them during lesson time from the classroom, someone immediately remoted in and within minutes the sound was back on. On occasions when more work is needed they have arranged a convenient time to be on site. Focus have also arranged for new equipment and the installation of the equipment. Everyone is always so quick and polite; if they cannot solve the problem immediately, which is rare, they endeavour to do so within a few days. I highly recommend the service.
Interested in what we can offer you? Contact us!
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